Communicate Better. Perform Better.
When teams communicate well, everything changes — productivity, morale, and results.
Our Communication Skills Workshops give your people the tools to talk, listen, and connect more effectively every day.
Poor communication costs businesses more than you think
Missed targets, friction between departments, customer complaints — they all come down to how we communicate.
SMASH IT!® Communication Training helps teams to:
Build confidence in how they speak and listen
Give and receive feedback constructively
Adapt their approach to different personalities
Strengthen collaboration and trust across departments
Communication Training Options
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Remote Relationships
With 3 in 5 workers wanting to remain working remotely after the COVID-19 pandemic, it’s only right we adjust our working styles to accommodate this. Understanding how to interact effectively using remote methods encourages effective communication no matter where your team are in the world.
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Customer Service Training
We live in a world where we are judged by the latest online reviews, so it’s more important than ever that our team are going above and beyond to exceed customer expectations. But customer service is not the same for all customers, and it’s important your team know how to interact with each of them.
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Complaint Handling
Life would be great if every customer was happy all the time, but this is the real world and lots of customers get irate very quickly. We examine why customers react the way they do and how you can help your team to take control of the situation in a way that adapts to their behaviour style to resolve their issues.
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Maximising Communication
Poor communication between internal departments has a huge effect on external perception and ultimately sales. We explore why communications break down between colleagues which can mean client deadlines are missed. We create a roadmap and systems to improve internal and external communications.
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Time Management
Poor productivity has a profound effect on the running of the whole organisation, often individuals don’t see the wider impact their poor time management has. By encouraging the team to all speak the same language, you can ensure productivity doesn’t slip.
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Presentation Skills
Glossophobia: 'the fear of presenting and public speaking' is widespread and more common than you may think. Poor presentation skills can lead to losing sales to competitors who may appear more knowledgeable.